(February 2023) – Last fall, the Kansas Hospital Association Board of Directors asked KHA members for input and opinions about the association. The input obtained through this survey provides invaluable information to help guide KHA in our work. The 2022 survey gained insight from 113 member executives. It was conducted from mid-September through mid-October 2022 and reviewed by the KHA Board of Directors in November. A member satisfaction survey has been conducted by KHA every other year since 1998.
The biannual effort documents challenges facing members, provides insight into the needs of Kansas community hospitals and provides KHA with valuable information to use in our strategic planning. It is likely not a surprise that KHA members identified the following as their most challenging issues:
- Workforce – recruitment and retention
- Financial Viability – increased expenses and less reimbursement
- Declining Volumes – due to decreasing population
In addition to the areas above, KHA members would like the association to assist with addressing these areas:
- State and Federal Advocacy
- KanCare (Medicaid) Expansion
- Mental Health Access, Funding and Payment Parity
- Prior Authorization
- Trustee Education
- Medicare Advantage Plans
- Reporting/Regulation Compliance
- 340B Program
- Education and Leadership Training
- Rural Emergency Hospitals
KHA received an overall value of 9.3 from members using a 10-point scale where 1 equals "very poor" and 10 equals "excellent." KHA also received an overall performance score of 9.3 using the same 10-point scale. These are among some of the highest value and performance scores KHA has received. Check out our KHA Report Card with additional highlights from the survey.
KHA attributes the high marks on our 2022 survey to the fact that KHA members actively participate in the development of our policies and the design of our products. The KHA staff would like to express our appreciation for your continued guidance, support and participation to help us be most effective on your behalf. Please don't hesitate to contact us with any additional thoughts you may have to make KHA the best association it can be!