(May 2025) – AblePay, one of the newest KHSC-endorsed business partners, is now working with seven Kansas hospitals to positively impact the collection of patient-responsibility amounts from health services. AblePay, based in Allentown, PA, helps bridge the health care affordability gap by boosting revenue for providers while offering patients savings of up to 13 percent on out-of-pocket expenses, flexible payment terms with savings, and 0 percent interest extended payment options. Additionally, AblePay provides advocacy services to assist patients with billing inquiries. AblePay is significantly changing the financial landscape for our KHA members and their patients. One great example of their solution is highlighted below.
Ephraim McDowell Health Case Study: Improving Revenues and Patient Relationships with AblePay
Ephraim McDowell Health serves patients in six counties in Central Kentucky through three hospitals (two being critical access) and 48 outpatient centers. They have more than 1,700 employees and have 282 million in annual net revenue.
With revenues declining and the cost of collecting patient out-of-pocket responsibility steadily rising, Ephraim McDowell Health searched for a way to improve its patient post-insurance collections.
Ephraim McDowell selected AblePay's unique process to increase revenue, decrease the cost of collections, while also enhancing the experience for their patients. By assuming all payment risks, AblePay not only eliminated the unpredictability of patient payments but also all the associated costs. This positively impacted the health system while patients benefited from the savings, flexible payment options, a convenient payment portal, and billing advocacy provided by AblePay.
The results of the Ephraim case study with AblePay included:
- 106 percent increase in collection rate compared to their historical collection rate.
- 48 percent increase in out-of-pocket revenue per patient.
- 46.2 percent of patients who enrolled in AblePay paid zero on prior bills.
- Days to collect decreased from 107 days to 14 days for AblePay members.
* Statistics Based on Actual Ephraim McDowell Patients Before and After Becoming AblePay Members
To learn more about how to implement AblePay in your hospital, please reach out to Shelly Soupir at shelly.soupir@ablepayhealth.com or (402) 651-2103.