(April 2024) – The partnership between Voyce and Maimonides Medical Center in Brooklyn, NY, showcases the vital role of industry-leading remote medical interpretation services for patients who do not speak English.
A Dynamic Partnership
A network of three hospitals and more than 2,000 physician partners, MMC is building on 110 years of innovative service to the richly diverse communities making up Brooklyn.
- Maimonides sees more than 780,000+ patients annually across three locations
- Maimonides Medical Center, Maimonides Midwood Community Hospital and Maimonides Children's Hospital
- The Brooklyn borough is one of New York's most diverse, where ~30 percent of residents have limited English proficiency
- Voyce introduced 240+ on-demand languages, delivered by physician-trained interpreters
Kevin Cottingham, assistant vice president of operations management shares, "I appreciate the partner that Voyce has become here at the medical center. [Language interpretation] is a major challenge for us, and it's quite costly here to continue language services for our diverse population. And to have a partner like Voyce is fantastic."
What Staff at Maimonides Say:
- "Voyce came in as a pilot project, and it was lights out. They did such a great job that shortly thereafter, we moved into contract with them." - Kevin Cottingham, assistant vice president of operations
- "Voyce did a wonderful job hiring additional interpreters in different languages because we are so diverse here. They matched what our need was; and since they've come on, it's been nothing but a pleasure to deal with them." - Kevin Cottingham, assistant vice president of operations
- "It makes me proud to know that we provide professional interpreters who have a complete understanding of the medical terminology being spoken to them, and we aren't putting [family members in a] nerve-wracking position." - Diya Sarsour, supervisor of patient relations
Discover More
This case study is just one instance of how Voyce is revolutionizing health care communication across North America, guaranteeing every patient receives the care they need. Explore its website to see more success stories.
Join Its Mission
By joining forces, we can eliminate language barriers in health care, ensuring every patient is understood, every need is addressed and every voice is heard. Together, we can foster a health care environment prioritizing understanding and inclusivity, improving outcomes for all.