About KHA

(April 2024)—Kiowa County Hospital District in Eads, CO, faced a challenge common to many rural health centers: providing high-quality, accessible health care to its rural Medicare population. Recognizing the limitations of its in-house Chronic Care Management program, KCHD partnered with ChartSpan to streamline operations, boost revenue and ultimately better serve its patients.

This successful collaboration demonstrates how CCM can optimize health care delivery in rural communities. KCHD's case study offers valuable insights for any health care organization seeking to:

• Generate consistent, recurring revenue*: KCHD leveraged ChartSpan's expertise to ensure compliance with the Centers for Medicare & Medicaid Service requirements. This allows them to finally earn reimbursement for its CCM program for every participating patient every month.
• Prioritize patient accessibility: ChartSpan's program facilitated monthly communication between patients and care managers, improving care coordination and patient engagement. Patients also gained access to a 24/7 nurse line to have their health questions answered when its providers office closed.
• Address rural health care needs: As part of CCM, ChartSpan performed Social Determinant of Health screenings to help KCHD identify patients' transportation, housing and food needs. Care managers connected patients to local resources like car services, food banks, meal delivery services and housing agencies.

In addition to a 24/7 nurse line and SDOH resources, CCM also provided KCHD patients with personalized care plans, monthly check-ins and assistance with appointment setting and medication refills.

By focusing on CCM, KCHD helped its rural patient population engage in preventative care and reduce its risk of hospitalization.

Want to learn more about how your practice can use CCM to offer more accessible health care? Find the full case study here.

*Results may vary by provider.