(April 2026) – GrandCare Health Services is a health care provider specializing in at-home, post-surgical rehabilitation. Operating in California, GrandCare's payroll and HR staff have a complex job of maintaining compliance with state requirements for pay and statements. When Chief of Staff Jessica McCarthy joined the organization, she knew she was in the right place to apply her 15 years of health care leadership experience and problem-solving skills.
Business Challenges
- Detailing times, shifts and locations on pay statements was difficult and prone to errors.
- Employees working across multiple locations complicated to California pay statement requirements.
- Employees were resigning because they didn't trust pay was accurate.
ADP Comprehensive Services and its team of committed professionals helped GrandCare standardize pay statements and ensure compliance with California law, enabling GrandCare to use pay accuracy as a recruiting and retention tool.
Vague Pay Statements Were Costing Them
The payroll platform GrandCare previously used made it extremely difficult to detail hours and earnings on employees' pay stubs. Even corrections requested by disgruntled employees were based on guesswork because there was little clarity about what was paid through the system or reflected on the pay stubs. The confusion and frustration were costing GrandCare time, money and even employees.
According to McCarthy, "Employees were resigning because they didn't believe they were being paid correctly." In addition to losing employees due to incorrect pay, GrandCare was paying through the nose to process payroll corrections, with the cost of a single manual check correction equal to that of a regular payroll run.
Accurate Pay Makes for a Robust Recruiting Tool
Since switching to ADP Comprehensive Services, GrandCare's pay accuracy and detailed pay stubs have become one of its most effective recruiting tools. From the outset of implementation, they received support from ADP. A dedicated team of professionals took the time to understand their unique business needs and ensure the right fields were activated in the system so pay stubs would show times, shifts and detailed work activities. This gave employees peace of mind, knowing they were being paid accurately for their work.
"Our employees are now confident their pay is correct because it's all outlined on the stub. If there's an error, we can fix it without guesswork." GrandCare's overall employee payroll satisfaction increased by 150 percent in the first three months after switching to ADP. "Giving our employees confidence that their pay is correct is my biggest accomplishment with the company," McCarthy said.
Integrated Recruiting Is Helping Rebuild with Qualified Applicants
With its pay-related turnover under wraps, GrandCare turned to the ADP recruiting tool, which integrates with Indeed, to replenish the staff it had lost. McCarthy shared, "We're getting more referrals through the ADP recruiting portal than we ever used to get with our third-party recruiter." Saving money on recruiting while still finding and hiring quality candidates has made a significant difference for the organization.
"Our partnership with ADP has made everyone's life so much easier — no one talks about payroll anymore, and that tells me everything I need to know."
Unlocking New Success on the Horizon
McCarthy and the rest of the GrandCare HR team are looking forward to diving into the analytics tools ADP Comprehensive Services offers. Although their purpose in partnering with ADP was to solve payroll challenges, they've already taken advantage of the powerful reporting tools. They're excited to see how leveraging all the resources they have access to will help them level up their business. Next on the horizon is connecting their organization's reporting with ADP Comprehensive Services' analytics and insights to identify growth and opportunity areas and make more data-driven business decisions. "We're excited to learn more about what the analytics piece can do for us — I know that will take us to the next level."
Do you have challenges that ADP can help address? Please reach out to Mahlyk Davis at (816) 598-7357 or mahly.davis@adp.com to learn more.