William Scott, maintenance supervisor for NMC Health, ensures hospital operations run smoothly and safely behind the scenes. Known for his proactive approach, he starts each day early, analyzing HVAC and building control systems to prevent issues before they arise. Recently promoted, Scott has earned deep respect from his team by staying hands-on and tackling the toughest jobs. His leadership style is rooted in collaboration and respect, and he fosters a team culture where everyone’s input is valued, using break times for problem-solving huddles that promote peer learning and shared accountability. Scott’s contributions are vital but often unseen—testing emergency systems, delivering oxygen, staying overnight during crises and supporting new staff through improved processes. Scott’s tireless work ensures care can happen without interruption.