Joilene Sandoval, A/R Denial Management Specialist, Newman Regional Health, Emporia
Joilene Sandoval, Denial Management Coordinator at Newman Regional Health, is a compassionate, humble leader who transforms complex health care processes into clear, empathetic guidance for patients. Sandoval's bilingual skills are invaluable in ensuring equitable care, especially for non-English-speaking patients. Whether explaining billing to families or presenting at community events like Para tu Salud and the Medicare Town Hall, she builds trust and connection across cultural and language barriers. Her efforts have tangible outcomes: a 15 percent reduction in referral delays, a 10 percent increase in patient satisfaction scores and outreach that connected over 200 underserved individuals to care.