A Prescription for Co-Creating Health Care with Our Patients
Vice Admiral (Ret.) Raquel C. Bono, MD
Our nation's health care system is broken, and Dr. Raquel Bono has seen the worst of it first-hand as a caregiver and patient. In this presentation, she shares the personal epiphany that made her realize just how challenging it is for average people to navigate a system that isn't designed for them – and led her to begin making unprecedented systemic and sustained changes to how U.S. military health care is delivered. Dr. Bono details her framework for designing the care continuum with patients, co-creating a delivery system informed by their values and priorities and responsive to their needs. Her transparent approach, including an open-door policy for patients and media in addition to staff, offers numerous insights into what it will take to build a health care system that ensures patients receive the best care, without regard to divisions along service lines or capabilities.
For nearly 30 years Vice-Admiral Raquel C. Bono, MD, MBA, FACS, served with honor and distinction as a highly respected naval officer and the first woman surgeon in the military to hold the rank of vice-admiral. As the former chief executive officer and director of the Defense Health Agency, Vice Admiral (Dr.) Bono led a joint, integrated combat support agency that enabled all branches of the U.S. military – Army, Navy and Air Force – medical services to provide health care services to combatant commands. Dr. Bono integrated an unprecedented $50 billion worldwide health care enterprise composed of 50 hospitals and 300 clinics that provides care to 9.5 million military beneficiaries; oversaw the Department of Defense deployment of the electronic health record system; and advanced the development of the largest federated health system with the U.S. Department of Veterans Affairs.
A board-certified trauma surgeon, Dr. Bono received her bachelor's degree from the University of Texas, Austin; her master of business administration from Washington State University, Spokane; and her medical degree from Texas Tech Health Sciences Center, Lubbock. She completed her surgical internship and residency at the Naval Medical Center, Portsmouth, VA, and performed a trauma and critical care fellowship at the Eastern Virginia Graduate School of Medicine, Norfolk, VA.