Robert Kidd Shares His Creative, Innovative and Motivational Talents with NMC
(Aug. 21, 2020) – KHA's Health Care Worker of the Year Award highlights hospital employees who have made a significant contribution to the betterment of their hospital. These individuals have been nominated for this award because they routinely go above and beyond the call of duty.
Robert Kidd has spent the last 19 years in health care and the last two and a half years as director of hospitality services at Newton Medical Center. Robert knows the qualities of a great leader and the value of teamwork.
In order for a team to be successful, it needs a great leader, role model and coach. Robert is that and so much more. He knows that an effective coach recognizes the individual style or characteristics of each team member and adjusts his leadership to bring out the best in each person. Instead of just providing team members with a quick and easy answer, he helps his teammates learn and grow by asking probing questions so they can process and develop a solution to the challenge at hand. Robert cares for his team members individually and collectively. He has demonstrated both of these characteristics by coming in on his day off to build a storage unit for the environmental services supply/work room, improving their access to their tools and equipment needed to be successful in their job. He’s also provided groceries and food, using his personal resources, for a team member and her family while she was on a leave of absence.
Robert responded to the NMC employees’ needs by adapting food-service operations to accommodate COVID-19-related restaurant restrictions by serving employees via grab-n-go services with expanded hours. He also created mini C-store services for employees to access hard-to-find retail items such as flour, eggs, milk, bathroom tissue and other pantry staples. In terms of cooperation and collaboration, he successfully led a cross-functional team chartered to implement an enterprise-wide, time-keeping/scheduling software solution. During an 11-month effort, Robert steadfastly kept the team focused and motivated. He leveraged the individual strengths of each team member and celebrated successes along the way.
Robert improved the effectiveness of the EVS team and the invaluable work they do to clean the hospital. With Robert’s experience and leadership, he gathered a cross-functional team to define standards for disinfection and cleanliness, as well as how to systematically measure the effort and work necessary to deliver on those standards.
Robert not only gives of himself at the hospital, he also gives of his time and talents in support of our community. Newton Medical Center has prepared and delivered meals for the Meals-on-Wheels program for more than 30 years. Under Robert’s leadership, a new software system was implemented to track meals and individual preferences. With this tool, NMC now prepares customized meals for MOW participants every day. His value to MOW has been recognized, and he has accepted a role on the MOW Board of Directors.
Robert will be recognized with other Health Care Worker of the Year nominees during the KHA Virtual Convention, Oct. 21-23. The winners also will be recognized at their hospitals.