(April 2021) – Joe Samoszenko, Propio Language Services
Whether it is during a pandemic or during more "normal" times, a practitioner’s ability to speak with a patient is always critical to providing quality care. This can be difficult when the patient does not speak the same language as the physician. Propio Language Services provides a solution through their over-the-phone interpreter services.
Propio is one of the fastest-growing businesses in the Kansas City area. Propio is known by key characteristics including:
- Passion – We are a purpose-driven organization, and it influences everything we do.
- Quality – Only 20 percent of interpreters interested in working with Propio make it through our rigorous screening process: a minimum of one year of experience; an average of eight years of experience. Quarterly conference calls to ensure client needs are met.
- Capacity – We partner with more than 5,000 interpreters. More than 200 languages for over-the-phone interpreting; more than 125 languages for document translation; more than 40 languages for on-site interpreting, and 50 languages for video remote interpreting. Our systems and telephony technology are state-of-the-art – fully redundant and secure, with current database utilization at less than 5 percent.
- Response Time – Average connection time for over-the-phone interpreting is 15 seconds for Spanish and 30 seconds for all other languages; document translations can be turned around in days or even hours; on-site interpreting can be scheduled for the same day.
- Price – Proprietary technology and operating model enable us to be THE low-cost provider.
- Confidentiality and Ethics – All interpreters understand and abide by industry-recognized standards for confidentiality, interpreter ethics and HIPAA requirements.
- Client Satisfaction – Clients are highly satisfied with the speed, quality and character of experienced interpreters who derive fulfillment from helping others using their language skills.
Besides over-the-phone services, Propio can also provide document translation, on-site interpreting and video remote interpreting services.
If you have not reviewed what Propio can do for your organization, please call us at (913) 712-9910. Ask for the KHA/KHSC discounted pricing.