Contrary to popular belief, Coaching does not take all of your time. In 15-20 minutes per employee per month, leaders can get employees on track and keep them there. Granted, performance coaching is not easy; hence, not everyone does it, and few do it well. However, the risk of not coaching employees should be your biggest motivator.
As a leader of others, it is our responsibility to encourage, support and coach employees to performance levels that meet or exceed expectations. When employees are not meeting expectations and leaders permit low and under-performing employees to continue at that level of performance, the message is not positive.
The results of not coaching:
Leaders and organizations actually lose respect when employees are not held accountable for their performance. In a study of 90 top leaders from a variety of fields, leadership experts Warren Bennis and Burt Nanus made a discovery about the relationship between growth and leadership: "It is the capacity to develop and improve their skills that distinguishes leaders from their followers." Successful leaders are learners. The learning process is ongoing, a result of self-discipline and perseverance.
John Maxwell's A Leader's Heart shares the following: The "BEST" acronym is used as a reminder of what employees need:
People are more productive when they are nurtured. Nurturing creates a strong emotional and professional foundation within workers who have leadership potential.
It is certainly recognized that one of the primary foundations for creating and sustaining a coaching culture is that it requires the management and leadership team to believe in the process, to help develop the process and to be held accountable for the performance of their teams.
Kristin Scott is a human resource professional serving organizations for 15 years to address employee challenges, legal complexities, organizational performance and communications. Kristin earned a master 's degree in management from Baker University, a bachelor of science degree in business from Washburn University, and is a certified professional in human resources. Scott recently earned the Certified Employee Retention Professional certificate from the Retention Institute. For additional information, contact Kristin at Kristin@Scotthr.com.
The Kansas Health Service Corporation has endorsed EmployeeTalk to provide its cloud-based employee engagement solution to members of the Kansas Hospital Association. With the goal of better patient outcomes in Kansas hospitals, EmployeeTalk will empower hospitals to focus their engagement through the innovative framework of its ©21 Initiatives. EmployeeTalk's unique solution methodology quickly identifies operational challenges, opportunities, and employee suggested solutions for which hospitals can take immediate action. This simple and cost effective communication engine will help measure and improve operational performance enabling employee empowerment, commitment and accountability to excellence.
KHSC has negotiated preferential pricing for this tool that allows hospitals to start the program for as little as $225 for one month of unlimited surveys.
EmployeeTalk is an innovative company who provides an online employee communication engine used to measure and improve operational performance in 21 focused areas. EmployeeTalk's simple and cost effective solution is structured to engage employee contribution and enhance employee commitment and accountability to ensure self-consulting success. EmployeeTalk believes that no one outside your organization knows more about how your business currently operates and how to improve it better than the experts within it.
As the 340B Drug Discount program nears its 20-year anniversary, Safety Net Hospitals for Pharmacy Access asked its members to reflect on the significant and diverse ways that the program has benefited uninsured, underinsured and other vulnerable patient populations. A recent SNHPA survey indicates that members use 340B savings to enhance their pharmacy departments' or clinics' ability to serve the uninsured or underinsured; increase the total number of patients served by their pharmacy departments; help the hospitals maintain an adequate supply of inventory to meet patient demand; enable the hospitals to provide an outpatient pharmacy and keep it properly staffed; allow on-site clinic dispensing instead of relying on commercial pharmacies; avoid restrictive formularies and increase the choice of drugs and certain devices available to patients; reduce patient wait times; and extend pharmacy hours. Without the 340B program, hospitals would have to scale back or terminate medically necessary services, limit access to needed equipment and supplies, and/or let go staff. Many safety net hospitals credit the 340B program for their ability to stay financially solvent.
Participation in the 340B program is a privilege granted by Congress and financed by the pharmaceutical industry. Congress established the program to help safety net providers stretch their scarce resources to serve more patients and provide more services to patients. Covered entities have a responsibility to be good stewards of the program and to use the program consistent with its intended purpose. To assist members in these areas, SNHPA and its board have developed a set of principles designed to provide guidance on proper program use.
SNHPA strongly encourages all 340B hospitals to abide by these principles.
PRINCIPLES OF 340B PROGRAM STEWARDSHIP
SNHPA member hospitals are eligible to participate in the 340B Drug Discount program by virtue of their commitment to serve large numbers of uninsured, underinsured and low-income individuals. Participation in the 340B program is critical to SNHPA members' safety net mission to care for these vulnerable patient populations and they use the savings from the program to lower their outpatient drug costs and/or to otherwise improve access to medically necessary health care services. In order to protect the integrity of the 340B program and to use the program in a manner that advances the interests of patients, SNHPA members agree to abide by the following principles of 340B program stewardship:
KHSC encourages all hospitals that are considering or are already participating in the 340B program to carefully consider these six principles. The program was not established to enrich local pharmacies, nor should those pharmacies force hospitals to forego these principles. KHSC has been made aware that some 340B vendors do not assure compliance with all of these principles; thereby, putting the hospital and overall 340B program in jeopardy. Please be sure that your vendor can meet all of these principles.
KHSC, along with 15 other state hospital associations, has partnered with SunRx to provide 340B solutions for our member hospitals. The choice of SunRx was made only after significant due diligence that SunRx would make their best efforts to assist hospitals in meeting all compliance requirements. If you would like SunRx to review this program with you, please contact Matt Bobo at (267) 648-5888.
Finding a solution to manage the complexity of health insurance denials and appeals is an important strategy for hospitals to optimize their profitability. A good denial-management solution can provide process and workflow improvements to help identify and appeal underpaid and denied claims. KHSC's partner provider, Etactics, has a solution that can work for you.
The Etactics' Web-based solution automatically analyzes and applies rules to place suspect payments and denials in the appropriate work queues. It adapts to comply with your payer contracts and timelines. It also utilizes dashboards and a key performance indicator, including MAP Keys, to provide quantitative management where data is measured and used to drive decisions. The trending analysis assists in identifying root causes of denials and educates staff to prevent future denials. The Etactics Solutions is a totally independent system and can work with any health information system or clearinghouse. If you have any questions or are interested in hearing more about the Etactic Denial Management Solution, please contact Ray Dalessandro at (330) 342-0568, Option 3.
Hospital and health care leaders may pause to consider what has historically been one of their more consistent patient cohorts: the Medicare beneficiary. While the vast amount of change from Patient Protection and Affordable Care Act will impact those under 65, there are a number of changes that are coming for the Medicare population and also will soon affect the tsunami of boomers headed for Medicare as the race to full PPACA implementation continues.
With the magnitude of change headed their (your) way, we’ve heard respected Kansas hospital executives tell us they're less aware of how PPACA will impact people on Medicare, and what impact those changes may have on their facility.
We've been asked policy questions such as: "How will changes in funding for Medicare Advantage plans affect enrollment, member benefits, hospital reimbursements, DSH payments?" However, the number one question we are asked by leaders and by people nearing Medicare age goes something like this: "How do I figure out what is the best option for me (or a loved one) in order to get the most from my Medicare related benefits?"
As KHSC's exclusive endorsed provider of Medicare benefits education, please feel free to contact Schreck Financial Group's KHSC specialist, Amy Porter, (800) 349 9296, not only for answers to your questions, but to discuss the possibility of having your facility selected to host a Medicare educational event for your community this fall.
As financial uncertainties loom due to recent cuts in Medicare, health care executives are now more than ever being challenged to satisfy budget requirements while maintaining leading-edge technology. CSI Leasing is positioned perfectly to offer attractive customer-defined lease funding solutions.
CSI Leasing is the largest privately-held independent technology lessor in the United States. CSI offers customized lease solutions to KHSC health care members. CSI can finance virtually any technology device from your information technology department to the surgical floor, regardless of project size. CSI takes a very personal approach to customer service, which means that people who truly comprehend the industry will listen closely to your needs and create a financial solution that's right for you.
When you lease with CSI, you have a built-in data security program in place for your obsolete equipment through their wholly-owned subsidiary, EPC. Strict processes help you meet HIPAA standards and, best of all, give you peace of mind. If you would like more information regarding this, please contact Johnny Kruse or Andy Dodge at (816) 977-2800 to see how CSI can benefit you.
Kansas Health Service Corporation | 215 SE 8th Avenue | Topeka, Kansas 66603-3906 | Phone:(785) 233-7436 | Fax: (785) 233-8551